DILG directs LGUs to shorten processing time of transactions

𝙉𝙊 𝙉𝙀𝙀𝘿 𝙏𝙊 𝙃𝙐𝙍𝙍𝙔. Property owners crowded the lobby of the Virac municipal hall near the treasurer’s office as they sought to pay their real property taxes to avail of the 20 percent discount before 2020 ended. Actually, the prepayment incentive has been extended until the end of March 2021 so there is no need to rush, treasury officials say.


If local government units will comply with a recent directive from the Department of the Interior and Local Government (DILG) to shorten processing time of various transactions, the renewal of a business permit will take just one day.

In a memorandum circular issued late last year, DILG Secretary Eduardo Año issued guidelines on the streamlining of LGU systems and procedures on business and nonbusiness-related services for cities and municipalities.

The circular, which is in compliance to the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 or Republic Act 11032 and its Implementing Rules and Regulations, enjoins all local chief executives to adopt prescribed categorization and processing time for said services and transactions.

For the Business Processing and Licensing Office (BPLO), the application for a new business permit, categorized as a simple transaction, should have a maximum processing time of two (2) days, provided all requirements are submitted.

The same processing time is specified for applications of business permit for shared Passive Telecommunication Tower Infrastructure (PTTI).

Renewal of business permit is allowed only one day to be processed, the circular states, along with the following similar simple transactions: application for Certified True Copy of Business Permit, Additional Line of Business (same location/area); application for Line of Business (additional change of area); Certification of Business Record; Retiring Business Operation; Transfer of Location/Business Address; and, application for Occupational/Working Permit.

For Engineering and Building Officials’ Office, the processing of application of Building Permit for projects with total floor area of not more than 1,500 square meters are classified as a complex transaction which should have a maximum processing time of five (5) days.

These projects include single dwelling residences of not more than 3 storeys; commercial buildings of not more than 2 storeys; and, warehouses of not more than 2 storeys and storing non-hazardous substances;

For evaluating buildings more than 3 storeys high including factories and malls, which are highly technical transactions, this should take the LGU no more than 20 days to process.

Applications for electrical permit or Certificate of Final Electrical Inspection (CFEI) should be approved within 7 days, along with those for Mechanical Permit and Building Permit for telecoms towers.

For the Zoning Office, the processing time of Locational Clearance for Building Permit for High Rise Buildings should be within 5 to 20 days.

One day is allowed for the issuance of Locational Clearance for Business License, Certificate of Zoning Certification, and Certificate for Land Use for Agricultural and Non-Agricultural Land.

Health and Sanitation Offices, on the other hand, should release the Sanitary Permit to Operate within one (1) day.

For the Assessor’s Office, three (3) days is the maximum processing time for application for Certified True Copy of Tax Declaration, Certification for Non-Ownership or No Property Holdings, Certificate of No Improvement, Update of Ownership, Subdivision or Consolidation of Ownership, and issuance of Tax Map,

The appraisal and assessment of Real Property, which is considered as a complex transaction, should take seven (7) days maximum, the Circular stated.

For Social Services and Welfare Office, the processing of application for pre-marriage orientation and counselling should be done in one (1) day, the same as for applications for day care, requests for government internship, educational and financial assistance, requests for PhilHealth ID, informational materials and ambulance conduction, and After Care program of a child.

Five days’ time has been allotted for requests for livelihood assistance while highly technical transactions covering foster parenting and child adoption have been given two months waiting time and 6 months to one year, respectively.

Requests for financial assistance of families in need, elderly medical assistance and Balik Probinsya will take two days while the assessment of discernment of a Child In Conflict with the Law (CICL) will have 7 days.

On the other hand, request for assistance to a child alleged victim of abuse, neglect and exploitation and assistance to the child’s family should take one day to two months depending on the case.

Applications for Marriage License at the Civil Registrar’s Office should be processed within a day, the same duration for Timely or Late Registration of Birth or Marriage, Timely Registration of Death, Registration of Court Decrees and Orders, Registration of Legal Instruments, and Issuance of Certified True Copies of Civil Registry Documents.

Those for Certificate of Legitimization will take three days while requests for Correction of Entries and Change of Entries in birth certificates can be done within 18 days. Late Registration of Death or Marriage will be processed within 11 days.

Agriculture offices will have one day to act on requests for seedling dispersal or urban gardening lecture seminar as well as for Certificate for Land Use for Agricultural and Non-Agricultural Land, while applications for Clearance for Tree Cutting will be done in two days.

Applications for Clearance for Tree Cutting/Trimming/Balling and IEC on Waste Management before the Environment and Natural Resources Management Office should be processed in one day while those for Certificate of Environmental Compliance should be issued in two days.

Requests for emergency medical services and Search and Rescue assistance should be responded to immediately or within the day depending on the urgency while requests for Disaster Preparedness trainings and seminars should be addressed by the Disaster Risk reduction and Management Office (DRRMO) in 18 days.

For the Legal Office, simple transactions like the notarization of legal documents, rendering of free legal counselling, and assistance to meetings, committee hearings and public hearings should be done in one day while highly technical transactions like the preparation of legal documents, drafting of ordinance, resolutions and executive orders, rendering of legal opinions, letter, endorsement or memoranda and granting of business tax exemption to small and home-based business would be longer at 20 days.

The Cooperative Development Office, on the other hand, is mandated to process the registration and organizational support and assistance to all registered cooperatives in one day and that for newly registered cooperatives in seven days.

Sec. Año said LGUs must review their current processes, undertake cost compliance analysis, conduct time and motion studies, and ensure that the flow is compliant with the documentary requirements, prescribed steps, and adoption of Zero Contact policy.

In the Whole-of-Government approach to be adopted by LGUs in re-engineering their systems and procedures, no document shall be requires if the same is already requested by another office in the LGU and the End-to-End Transaction scheme should be followed in calculating the duration of processing time.

“Pursuant to Sec. 9(b) of RA 11032, an application or request for issuance of license, clearance, permit, certification or authorization or other documents shall be deemed approved if the LGU fails to approve or disapprove said application or request within the prescribed processing time, provided that all requirements have been submitted and all fees and charges have been paid,” Sec. Año stressed.

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